How to find my official receipt
2016-05-11

Q: I did not receive the diamonds i purchased, but it has been credited from my bank account / credit card, what can I do?


A: First, calm down^^ Then, you may seek out our customer service team  and  bring along the details as follow:

1. Server and character name

2. A screenshot of your official receipt (From App Store/ Google Play), if you have successfully purchased it, you should have received an email about it. Please check your mail box and get back to us.

 

If you have not received the stated email, there is another way to locate the transaction; (But please make sure you use a computer to follow these steps as some mobile devices could not  reveal the full details of these steps.

Click on the link below and follow the instructions:

Google play: https://support.google.com/googleplay/answer/2850369?hl=en

IOS: https://support.apple.com/en-gb/HT204088

 

Note: Please note that sometimes it take a while for GooglePlay to received items roughly around 1~10 minutes. For AppStore, the email might take 3 working days to be received.

 

 

Example of the screen shot we require from you.

 

01.png            02.png


               GooglePlay                                                                  AppStore